Customer Support

Support number: +49 (0)6434-207 68-0


USERCARE - Our Service for You

- Flawless analytical devices

- Direct contact - no hotline

- Predictable operating costs

- Low downtime

Experience shows that systems that are regularly maintained have a lower failure rate due to “spontaneous” technical defects than devices that only receive irregular or never maintenance.

The CHROMTECH team's many years of experience with analytical devices enables quick error diagnosis and troubleshooting in the event of technical problems or defects. In particular, Agilent GC-MSD and HPLC systems as well as CTC Analytics PAL samplers of all generations as well as their OEM variants from Gerstel, Shimadzu, Agilent and Thermo Fisher have been serviced by CHROMTECH for decades.

CHROMTECH offers different levels of USERCARE service contracts tailored to customer needs. Simply get in touch via our contact page



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