Service

Technical support you can reach.

From the first method question to ongoing operation, you will receive direct support from experienced contacts.

USERCARE

Service for your analytical instruments.

Regular maintenance helps identify technical defects early and reduce unplanned downtime. The Chromtech team draws on many years of experience to support you with fault diagnosis and troubleshooting.

Reliable analytical instruments
Direct contact with our specialists
Predictable operating costs for your systems
Reduce downtime through regular maintenance

+49 6434 20768-0 Service requests →

Chromtech employee beside a PAL RSI autosampler with its beam, supports and control unit — Personal support for your analytical instruments.

Chromtech employee wearing blue gloves while servicing an open analytical instrument with a PAL autosampler — Maintenance and fault diagnosis directly on the system.

System expertise

Agilent and CTC PAL.

Our service team has decades of experience with Agilent gas chromatographs with mass selective detectors and high-performance liquid chromatography (HPLC) systems.

This also includes CTC PAL autosamplers of all generations and the corresponding instrument variants from Gerstel, Shimadzu, Agilent and Thermo Fisher.

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Maintenance and support

USERCARE service contracts.

Chromtech offers USERCARE service contracts with different levels of coverage. Together, we discuss the support that suits your system and laboratory operations.

Tell us about your instrument and service needs. We will advise you on a suitable scope of coverage.

Enquire about a service contract →

How your request is handled

Directly to the appropriate specialist.

Briefly describe the system and the question
Technical assessment by Chromtech
Specific recommendation or appointment scheduling

Service contact

How can we help you?

The product name, serial number and a brief description of the fault help us direct your request to the right specialist.

Service requests →